Procedure complaints

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Policies are a set of agreed guidelines about what and why our organisation does what it doesProcedures are about how to do these things. They need to be documented and published and they are usually open to change as circumstance change Writing policies and procedures usually takes some particular skills and all stakeholders should be…

Read More What are policies and procedures?

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To strengthen your association’s ability to manage disputes, we recommend that you:

  • appoint a member to be in charge of receiving and dealing with complaints
  • set up a system to record, track and monitor complaints
  • keep a record of any complaint that goes to mediation or court.

You should also consider adopting a grievance procedure. If you do not have a grievance procedure, the OFT has a draft example which you can use.

Read More As a legal association we need to have a dispute resolution process